Returns & Exchanges
Due to the perishable nature of our fresh-baked brownies, we are unable to accept returns or exchanges. However, if your order arrives damaged or incorrect, we are committed to making it right through our satisfaction guarantee.
Inspect Your Delivery
Examine your brownies immediately upon arrival to ensure everything is fresh and the packaging is intact.
Document Any Issues
If you receive a damaged or incorrect item, take clear photos of the product and the shipping label within 24 hours of delivery.
Contact Customer Support
Email our team at [email protected] with your order number and the photos you captured to initiate a claim.
Resolution Process
Our team will review your request and, if approved, issue a replacement shipment or a store credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing